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Tag: FR-484

  • Quick Guide to Good Practices for Using Bicicas

    Quick Guide to Good Practices for Using Bicicas

    🚲 Before Starting Your Trip

    1. Open the app and scan the bicycle’s QR code.
    2. Remove the bicycle once it has been unlocked.
    3. Check the brakes, tyres, lights, and adjust the saddle if necessary.
    4. If you detect any issue, return the bicycle and report the incident to the service team (via the app, phone, or email).

    ⏱️ Maximum Usage Time

    Each rental has a maximum duration of 1 hour.

    If you need to continue using the service, return the bicycle to a station and start a new rental.

    👤 Your Account Is Personal

    Your Bicicas account is personal and non-transferable.

    Do not share your account, app, or service access with other people. The account holder is responsible for all usage carried out through their account.

    📍 Always Use Bicicas Stations

    Bicycles must be collected and returned only at authorised Bicicas stations.

    ❌ Not Allowed

    • Reserving a bicycle for exclusive personal use.
    • Leaving a bicycle in building entrances, homes, or shops.
    • Abandoning a bicycle outside a station.

    ✅ How to Correctly End a Rental

    1. Insert the bicycle correctly into the docking point.
    2. Push it fully into place.
    3. Check that it is locked.
    4. Verify the LED colour.
    5. Confirm in the app that the trip has ended.

    ⚠️ Remember

    Before leaving the station, always check that the LED is GREEN and that the rental appears as completed in the app.

    Significance of Docking Point LED Colours

    🟢 Green: Bicycle available / rental ended correctly.

    ⚪ White: Docking point available / rental still active.
    Check that the bicycle is properly locked and contact customer support or send a photograph (via WhatsApp) showing both the bicycle and the station.

    🔴 Red: Docking point unavailable / the bicycle has not been docked correctly. Remove it and dock it again.

    🟡 Yellow: Bicycle unavailable due to an incident and awaiting technical inspection.

    🔧 Report Any Incident

    If you detect a problem, access the “Incidents” section in the app and enter the bicycle number. Your report helps us maintain the service in the best possible condition.

    🚦 Ride Safely

    • Follow traffic regulations.
    • Use cycle lanes whenever possible.
    • Adjust your speed to the surroundings.
    • Do not use your mobile phone while riding.
    • Take extra care at junctions and pedestrian areas.

    📞 Customer Service

    Phone & WhatsApp: 677 412 418

    Office Hours:
    Monday to Friday, from 7:00 a.m. to 7:00 p.m.

    Email: bicicas@bicicas.es

    🚲 Together we make Bicicas better. Your cooperation helps maintain a sustainable, safe, and accessible service for everyone.